FAQs

Account & Payment

Login and Pay

  1. Login to your account
  2. Click Renew under your name
  3. Select a payment method to pay

I already have an account

Anyone with a Golden Carers account can create an invoice:

  1. Login to your account
  2. Click Renew under your name
  3. Select the Invoice payment method, and click Create Invoice

I don't have an account

If you don't have an account create one here first. Once created you can select the Invoice payment method and create an invoice.


I need an invoice for someone else

Please send us an email with the persons Full Name + Email Address and we will send you an invoice.

Yes you can.

If you are still in your "Free Trial" period:

  1. Click Pay / Renew under your name in the main menu
  2. Click Change Plans button.

If you already have a paid account please contact us.


System & Security

Overview
The system is protected with multiple layers of server-side and client-side security tools. This includes enterprise-grade WAF (Website Application Firewalls), DDoS protection, Browser Integrity Checks, OWASP ModSecurity, network monitoring tools, and more.

Data Center
An Enterprise Level Tier 4 hosting supplier is used within the US.

Data Encryption / Integrity
Data at rest is secured with several months of rolling versioned backups at an offsite location managed by an enterprise level backup supplier who also have their own redundancies in place. Data in transit is secured over 256-bit Secure Sockets Layer encryption.

Tracking Who Did What
An audit log is maintained so that you can track which person accessed which client record, on what date and what action was performed.

User Roles
Clients can be placed into groups so that you can provide users with access to specific groups only if relevant.

Yes

Golden Care Tools adheres to the Health Insurance Portability and Accountability Act (HIPPA) standards. Privacy and security are fundamental components around which the software is developed.

No

Golden Care Tools is designed and intended to be used online. This means you can receive new features and improvements as they are released, as well benefit from the security and backups provided.
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